These Terms & Conditions explain how Lake Behavioral Health ("Lake Behavioral," "we," "us," or "our") communicates with you by text message (SMS) and what you can expect when you opt in.
1. SMS Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Lake Behavioral, you may receive messages related to the following:
Appointment reminders
Follow-up messages
Billing inquiries
Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. Smith at Jeffersonville on January 2nd at 9 AM. You can reply STOP to opt out of SMS messaging from Lake Behavioral at any time."
3. Message Frequency
Message frequency may vary depending on the type of communication. You may receive up to 10 SMS messages per week regarding your appointments or account status.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary depending on whether the message is sent domestically or internationally.
5. Opt-In MethodYou may opt in to receive SMS messages from Lake Behavioral in the following ways:
Verbally, during a conversation
By submitting an online form
By filling out a paper form
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.We may update this
Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly at 812.901.6881 or
customerservices@lakebh.com to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword HELP. You can also get help directly from us at 812.901.6881 or
customerservices@lakebh.com.
8. Standard Messaging Disclosures
Message and data rates may apply.You can opt out at any time by texting "STOP."For assistance, text "HELP" or visit our Privacy Policy and Terms & Conditions pages.Message frequency may vary.
